Senior Manager, Merchant Onboarding
Loop Returns · Remote
$124k - $174k
Remote
Full-time
Senior
Posted November 4, 2026
AI Summary
Loop Returns is seeking a Senior Manager of Merchant Onboarding to define and execute the onboarding strategy for its merchant base, lead and grow a team of onboarding specialists, and ensure new merchants integrate smoothly onto the platform. The role also owns onboarding budget and process improvements, evaluates AI and technology to boost efficiency, and tracks metrics like time to value and customer effort score. It is a fully remote role based in the US, ideally in Eastern or Central time.
Job Description
Our merchants are the heart and soul of our business, and the Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.
Loop is seeking a passionate and strategic leader to head our Onboarding team and drive a world-class onboarding experience for our merchants. As the Senior Manager, Merchant Onboarding, you will be responsible for defining and implementing the overall onboarding strategy, building a high-performing team, and ensuring seamless integration of new merchants into our platform.
At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, United Kingdom, and Australia. For this position, we’re looking for someone to join us in the United States, ideally in ET or CT.
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