Telephone Clinician (Night Shift)

Lyra Health · Johannesburg

Hybrid

Full-time

Mid

Clinical Ops

Posted November 9, 2026

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AI Summary

Lyra Health is seeking a night-shift EAP Clinician to serve as the first point of contact for employees accessing Lyra Southern Africa services. The role involves delivering professional counselling in Afrikaans and English, accurately documenting cases, and following clinical and operational protocols. It is a hybrid role requiring a candidate based within 100km of the Johannesburg, Cape Town, or Durban office, with rotating shifts including weekends.

Job Description

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is looking for an EAP Clinician (Night Shift) 21h30pm to 6h30am.

Location: South Africa, Hybrid - The successful individual must be based within a 100km radius at either Johannesburg, Cape Town or Durban Lyra office.

Language Proficiency: The successful candidate needs to be able to provide counselling in Afrikaans and English.

Hours: The successful candidate will work the night shift position from 21h30pm to 6h30am.

This is a 5 day shift role however, the specific working days are not fixed.

Weekend shift rotational roster:

The successful candidate will be required to work rotating shifts, including weekends (21:30pm to 06:30am)

No work on public holiday

WiFi: While working off-site/remotely, the successful candidate must have reliable internet connectivity (fibre, LTE or 5G) with a minimum speed of 50 Mbps and a minimum download speed of 25 Mbps. In the event of connectivity issues or loadshedding at home, staff will be required to work from the office.

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