Client Success Manager
Health Hue Digital · Remote (-11, -10, -9.5, -9, -8, -7, -6, -5, -4, -3.5, -3, -2, -1, 0, 1, 2, 3, 3.5, 4, 4.5, 5, 5.5, 5.75, 6, 6.5, 7, 8, 8.75, 9, 9.5, 10, 10.5, 11, 12, 12.75, 13, 14 timezones)
Posted January 21, 1970
AI Summary
Health Hue Digital is hiring a Client Success Manager to own a portfolio of clinic accounts from post-onboarding through renewal. The role centers on running useful performance reporting calls, spotting at-risk accounts early, coordinating internal teams to fix issues, and driving platform adoption among clinic staff. It suits someone who can deliver honest, sometimes unwelcome, numbers to busy clinic owners and act as the bridge between clinical customers and technical teams.
Job Description
You'll own the clinic relationship once onboarding is done: the check-ins, the reporting, the escalations, and the renewal.
The job is not account babysitting. Clinic owners are busy and direct, and they want to know whether the money is working. You'll be the person who tells them the truth, brings the numbers, and pulls in the right internal team when something needs fixing.
Responsibilities
Own a book of clinic accounts from post-onboarding through renewal
Run regular reporting calls that a clinic owner finds genuinely useful
Spot risk early — quiet accounts, slipping results, unanswered leads — and act on it
Coordinate the internal teams that fix what you find
Drive adoption of the platform inside each clinic, including front-desk staff
Identify growth opportunities honestly, without selling something a clinic does not need
Requirements
3+ years in account management or client success, ideally at an agency or SaaS
Comfortable presenting performance numbers, including bad ones
Strong organisation across many accounts and commitments
Able to translate between clinic owners and technical teams
Calm under an unhappy client
Bonus
Medical spa, clinic, or healthcare practice experience
CRM administration experience
Experience training non-technical staff on new software
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Originally posted on Himalayas
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