Manager, Hospitality

MANAGER, HOSPITALITY

The Hospitality Manager will oversee the organization’s food and customer service operations. This role includes developing and implementing effective customer service strategies and training programs across a 24/7 multi-outlet environment. Key responsibilities of the Hospitality Manager include coordinating service operations for approximately 10,000 meals daily across various concepts, including high-volume food halls, quick service outlets, full-service restaurants, bars, and catering services. Additionally, the Hospitality Manager will monitor and motivate staff, ensure excellent customer service, engage with customers, and facilitate cross-site communication. This position involves hiring and developing talent, ensuring that the team is up to date with all mandatory company training, managing scheduling and payroll, and overseeing the interviewing, hiring, and onboarding of new staff. The Hospitality Manager will also establish and maintain customer service principles, contributing to the mission of providing operational excellence and quality food options that enhance morale and productivity within SpaceX.

RESPONSIBILITIES:

• Oversee the accuracy of menus across various service formats  
• Establish and enforce standards for hospitality operations  
• Monitor the quality and consistency of food products in all service locations  
• Maintain clean and safe workstations throughout the operation  
• Train staff on customer service, allergen awareness, and nutritional knowledge  
• Ensure that proper food safety practices are followed by staff and management  
• Coordinate and improve time management for the team  
• Monitor the financial activities of hospitality operations  
• Develop and maintain training materials for both in-person and online formats  
• Manage performance evaluations for hospitality staff

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 10+ years of experience in food service operations 
• 5+ years of experience leading a team

PREFERRED SKILLS AND EXPERIENCE:

• Culinary degree 
• Possess or be able to obtain a managerial-level food safety certification
• Advanced understanding of customer service and safe kitchen operations
• Proficient in Microsoft Office and Outlook
• Excellent written and verbal communication skills
• Strong knowledge of food service principles and practices
• In-depth knowledge of food service systems, including ordering and inventory management
• Proficient knowledge of human resources management
• Experience with batch cooking or high-volume operations
• Proven leadership experience in managing teams of 10 or more staff members
• Experience in opening new operations and creating operational procedures from the ground up

ADDITIONAL REQUIREMENTS:

• Ability to carry large heavy items, such as dishes in tubs or trays unassisted (up to 25 lbs.)
• Able to stand for long periods of time – up to 8 hours a day
• Must be able to work all shifts and available for weekends as needed 
• Able to perform frequent bending, stooping, and lifting of objects

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.