Manager, Customer Operations

The Role 

This role owns post-sales operations and the programs that drive retention and growth of existing and new customers. You will run the customer lifecycle operations across onboarding, adoption, renewal, and expansion, and own renewal forecasting that gives the business a clear read on the book. 

This is a builder's role at the center of how the team puts AI to work. You will design and run processes including AI and agentic workflows that surface risk earlier and catch expansion signals sooner, so the team can act faster, and you will support the digital CS strategy that drives adoption and delight across our user base. 

You will lead a team, partner closely with Customer Success leadership, and own the data and programs that prove the work is driving real revenue. 

Location: Ideal location is based in Seattle or Atlanta near in office teams. We are open to remote within the U.S.