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LGC Care Navigator Coordinator (Non-Clinical)

Lyra Health · South Africa

Remote
Full-time
Mid
Clinical Ops

Posted June 23, 2026

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Job Description

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

This role is for a South African employee with strong customer facing and administrative coordination skills, to support Lyra International's Global Connect Contact Centre.

Location: This is a remote role, and employees need to be able to ensure their own strong and reliable power and wifi connection as these are vital for remote work role. The expectation is for employees to have a Smart phone to enable remote work.

Hours:  Day and/or night shifts. This role requires shift work to support the LGC Contact Centre.  

Flexibility: Although this is typically a 5 day, 8 hours a day role, due to the nature of the work, this role  requires  flexibility  at  times.  The  person  needs  to  be  flexible  about  supporting meetings outside of the standard working shift due to also forming part of a global team.

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