Customer Success Implementation Manager

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role:

Lyra Health is looking for a Customer Success Implementation Manager who will focus on implementing Lyra for new customers and will serve as the main point of contact for all cross-functional communications, questions, and issues related to launching a new customer.

This role is a perfect fit for a natural collaborator who possesses strong communication and listening skills, is highly organized, and thrives on balancing multiple priorities. If you are passionate about making a difference, love breaking down ambiguous problems into concrete components, and want to think through optimal solutions in a high-growth environment, we want to hear from you!