Commercial Strategy and Transformation Lead

About the Role

Uber Freight is transforming how our commercial organization operates to create a more seamless experience for customers and customer-facing teams. As a Commercial Strategy & Transformation Lead, you will partner with senior leaders across Sales, Customer Success, Revenue Operations, Pricing, Enablement, Product, and Finance to identify opportunities, design solutions, and lead strategic initiatives that improve commercial performance and reduce organizational friction.

This role sits within the Commercial Strategy & Business Transformation team and will focus on some of the company's highest-priority commercial initiatives, including seller productivity, customer journey optimization, operating model design, process transformation, and cross-functional alignment.

The ideal candidate combines strategic thinking with operational execution. They can diagnose complex business challenges, structure ambiguous problems, influence senior stakeholders, and drive change across large, matrixed organizations. They are also passionate about leveraging AI and emerging technologies to improve productivity, decision-making, and organizational effectiveness.

What the Candidate Will Do: 

Lead Strategic Transformation Initiatives

• Drive high-impact initiatives that improve commercial effectiveness, customer experience, and business performance
• Partner with senior leaders to identify root causes of organizational friction and develop scalable solutions
• Structure ambiguous business challenges into actionable workstreams and recommendations
• Lead end-to-end transformation efforts from problem definition through implementation and adoption

Optimize the Commercial Operating Model

• Analyze and improve seller, customer success, and cross-functional workflows to reduce friction and increase productivity
• Help define and operationalize future-state commercial processes, governance models, and decision frameworks
• Develop recommendations regarding roles, responsibilities, handoffs, and accountability across commercial teams
• Support initiatives that improve forecasting, planning, resource allocation, and performance management

Improve the Seller and Customer Journey

• Map current-state seller and customer journeys to identify bottlenecks, inefficiencies, and customer pain points
• Design future-state experiences that simplify internal operations while improving customer outcomes
• Define stage-based processes, success criteria, and operating rhythms that create consistency across the commercial organization
• Partner closely with Enablement and Operations teams to drive adoption of new ways of working

Drive Cross-Functional Alignment

• Build strong partnerships across Sales, Customer Success, Pricing, Revenue Operations, Product, Finance, Marketing, and Enablement
• Facilitate executive discussions and working sessions to align stakeholders around priorities and solutions
• Develop executive-ready recommendations, business cases, and decision support materials
• Influence outcomes without direct authority in a highly matrixed environment

Accelerate Productivity Through AI and Automation

• Identify opportunities to leverage AI, automation, and emerging technologies to improve team productivity and business processes
• Incorporate AI-enabled approaches into problem solving, analysis, communication, and execution
• Help evaluate and scale AI-driven workflows across commercial functions
• Act as a thought partner on how the organization can work smarter and faster through technology

Basic Qualifications

• 7+ years of experience in management consulting, commercial strategy, business transformation, revenue operations, GTM Strategy, or related fields
• Experience leading complex cross-functional initiatives in enterprise B2B organizations
• Demonstrated ability to solve ambiguous business problems and drive measurable results
• Experience developing business cases, operating models, process improvements, or organizational transformation programs
• Strong analytical and structured problem-solving capabilities

Preferred Qualifications

• Experience in SaaS, logistics, transportation, enterprise technology, or other complex B2B environments
• Experience working across Sales, Customer Success, Revenue Operations, Pricing, and Finance organizations
• Background in consulting, strategy, transformation, or operational excellence functions
• Experience designing customer journeys, seller journeys, operating models, or large-scale process transformations
• Demonstrated use of AI tools to improve personal productivity and business outcomes
• Experience leading change management and adoption efforts across large organizations

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois: The target base salary for this position is between $122,000- $149,600

California: The target base salary for this position is between $134,000- $164,550

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.