Sr. Manager Business Operations
PayJoy · Johannesburg
Hybrid
Full-time
Senior
Posted October 16, 2026
Job Description
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Sr. Manager, Global Promoter Operations is responsible for building and scaling PayJoy's promoter operations across all markets. As newer countries become increasingly promoter driven, this role owns the global promoter model, standardizing tools, processes and KPIs while partnering with local teams to plan and execute initiatives that grow applications and improve conversion. The role maximizes promoter productivity and efficiency, and strengthens the connectivity between agencies, internal staffing assignments, PayJoy Connect monitoring, and Cyborg notifications and actions
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