Customer Success Associate - Travel Technology

This is a remote position.

Hospitality Spotlight is looking for a Customer Success Associate for a Travel Technology SaaS organization in the US. This is a remote/"work from home" opportunity.

The Work:

• Develop positive customer experience and foster healthy relationships through all stages of the customer lifecycle (onboarding through growth and renewal)

• Act as a bridge between the customer success and the sales teams while providing ongoing support to customers

• Analyze and interpret performance data to provide optimization recommendations and client facing reporting to optimize their usage

• Build relationships and implement new programs

• Identify product improvements or new products by remaining current on industry trends, market activities and competitors

• Be the “Voice of the Customer” internally, helping to escalate customer issues and track resolution

• Work collaboratively with cross-functional teams to drive revenue growth with new customers

• Come to work each day with a positive attitude and ready to win

• Is self-motivated, a team player and has a strong drive to exceed targets

What you’ve already done (requirements):

• Minimum 2+ years experience as a Customer Success Associate in travel tech/SaaS

• Demonstrated success working with customers to identify growth opportunities

• Experience working with executive-level

• Excellent communication and presentation skills

• Previous success working in a flexible, startup mindset, and fast paced environment

• Proficient in Powerpoint, Excel, Salesforce,CRM, CRS and PMS

• Developed interpersonal and adaptive influencing skills

Originally posted on Himalayas