Manager, STD & Absence Management Claims - Remote
Symetra · Remote (United States)
Posted January 21, 1970
Job Description
Symetra is seeking aManager,STD & Absence Claimsto lead a team of case managers responsible for short-term disability andabsencemanagement claims.
About the role
In this role,you'llcombinepeopleleadership, operational oversight, and technicalexpertiseto deliver exceptional customer experiences while ensuring quality, compliance, and business results.You'llcoach and develop a high-performing team, leverage data and reporting to drive continuous improvement, and help shape strategies that support organizational growth and evolving customer needs.
Ifyou'rea collaborative leader who enjoys developing talent, improving operations, and solving complex claims challenges,we'dlove to hear from you.
What you will do
- Lead, coach, and develop a team of STD and Absence claims professionals to achieve quality, service, productivity, and customer experience goals.
- Use reporting, analytics, and trend data toidentifyopportunities for operational improvement and drive performance outcomes.
- Monitor workflows, workloads, and claim decisions to ensuretimely,accurate, and compliant claim administration.
- Conduct audits and quality reviews, providing meaningful coaching and feedback to support team development.
- Partner with legal, sales, implementation, and other internal stakeholders to resolve complex cases and deliver exceptional service.
- Serve as a technical resource on STD, leave management, ERISA, state regulations, and claims practices.
- Balance customer advocacy with effective risk management and sound claim decision-making.
- Support broker and customer inquiries, finalist meetings, and education efforts related to claim philosophy and processes.
- Foster a collaborative, accountable, and inclusive team culture where employees can grow and succeed.
- Lead orparticipatein strategic initiatives and continuous improvement projects that enhance team effectiveness and customer outcomes.
Why Work at Symetra
Here’swhat some of our employees have to say about why they work at Symetra:
“What I was searching for was a company that genuinely valued my voice—and I found that at Symetra. Itruly enjoyworking one-on-one with our customers, especially whenthey’regoing through life’s toughest moments. Being able to offer support and hear their relief and gratitude when we help—it’sdeeply meaningful.That’swhat makes me proud to be part of the Symetra team.” - Lilly H., Claims Team Lead
“I chose Symetra because I heard it was a pro-employee company—andit’sabsolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetratruly caresabout its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make ita great placeto build your career.” - Alicia L., Claims Examiner
What we offer you
Benefits and Perks
Wedon’ttake a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexiblefull-time or hybridtelecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check outourSymetra Benefits Overview
Compensation
SalaryRange: $72,700- $121,100plus eligibility for annual bonus program
Who You Are
Who You Are
- High school diplomarequired; bachelor's degree preferred.
- 5+ years of experience in Short-Term Disability and Absence Management claims.
- Previouspeopleleadership experience, including coaching, performance management, and talent developmentrequired.
- Strong analytical skills with experience using reporting and trend analysis to inform decisions and improve performance.
- Excellent verbal and written communication skills, with the ability to influence and collaborate across all levels of an organization.
- Comfortable presenting to internal and external audiences and building trusted business relationships.
- Proven success leading change, driving process improvements, and managing multiple priorities.
- Proficiencyin Microsoft Excel and PowerPoint; Power BI experience is a plus.
- Experience withClaimVantage, Salesforce, and/or FINEOS preferred.
- CLMS certification is a plus.
- Customer-focusedleaderwith strong conflict resolution, negotiation, and decision-making skills.
- Willingness to travel occasionally as needed.
Travel:
Required Training & Professional Development
All newly hired people leaders with direct reportsare required tocomplete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington.Symetra covers all travel and accommodation expenses.
Reasonable Accommodations
Symetra is committed to providingequitableaccess to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provideappropriate solutionsin alignment with individual needs and company policies.
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
- Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
- Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
- Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
Identity Verification
- Disqualification from the recruitment process
- Withdrawal of a job offer
- Termination of employment and other criminal and/or civil remedies, if fraud is discovered
Originally posted on Himalayas
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