Live Chat Support Specialist
Magic · Remote (Philippines)
Remote
Full-time
Mid
Posted January 21, 1970
Job Description
We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.
Key Responsibilities
- Answering client's inquiries
- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
- Tracking Shipments and backend shipping inquiries
- General Research
- Updating addresses and client information
Qualifications
- 1 year live chat experience
- Strong English communication skills, both verbal and written
- Can work 40 hours a week during US business hours, must be open to shifting schedule
- No other commitments, can start ASAP
- Has own work-from-home equipment
- Internet speed: At least 50mbps
- Computer processor: At least Core i5 or equivalent
- Complete with webcam & headset
Benefits
- 100% work-from-home setup
- Hands-on support
- Training opportunities
Originally posted on Himalayas
More jobs at Magic
VA Team Lead - Philippines, Remote
Magic · Remote (Philippines) · Remote
Virtual Assistant Operations Lead | Full-Time, Remote
Magic · Remote (Philippines) · Remote
Account Lead | Full-Time, Remote - Philippines
Magic · Remote (Philippines) · Remote
Account Relationship Lead - Virtual Assistant Services - Philippines, Remote
Magic · Remote (Philippines) · Remote
Account Executive - Global, Remote
Magic · PH / Dubai, Dubai, AE / ES / PT / CL / BR / AR / MX / DO / ZA / Remote (PH; Dubai, Dubai, AE; ES; PT; CL; BR; AR; MX; DO; ZA) · Remote
See how well your resume matches this job before you apply
Run a free ATS check