Operations Intern - Used Car (Lease Returns, Trade-in, Certified Pre-owned)

Lucid Motors is looking for a motivated, detail-oriented Used Car Operations Intern to support our developing Used Car Program in Europe. In this internship, you’ll gain working knowledge on how premium EVs are managed after first ownership, how vehicles are received, inspected, refurbished, priced, tracked, and prepared for resale. You’ll work closely with business stakeholders on Sales, Service, Finance, Marketing, and Sales Operations teams, and help build clear processes and reporting that enable a smooth customer experience. This role is ideal for a student who enjoys creative problem-solving, data analysis, and cross-team collaboration, and who wants practical experience in a fast-paced, innovative environment.

What you’ll do

You will support day-to-day execution and improvement of our used car operations, including:

• Operational support
  • Support the vehicle intake process for trade-ins, lease returns, and buybacks (tracking status, documentation, next steps)
  • Help coordinate key operational steps such as fleet movement, cross-border inventory allocation, refurbishment costs management, and delivery readiness
  • Maintain accurate records for vehicles across systems (e.g., Salesforce) and shared trackers
• Pricing & market insights
  • Support pricing and valuation checks using market benchmarks and internal tools
  • Collect competitor and market data (e.g., similar models, pricing trends, demand indicators) and summarize insights
• Reporting & process improvement
  • Help maintain and improve dashboards and trackers (Excel/Salesforce), ensuring data quality and consistency
  • Support reporting on operational KPIs such as intake forecast, refurbishment turn time, and inventory dwell and sell through rate.
  • Assist in documenting and improving workflows (simple SOPs, checklists, process maps)
• Cross-functional collaboration
  • Work with Sales, Service, Finance, and Marketing to help ensure vehicles move smoothly through the process
  • Contribute to quality assurance by verifying inspection/refurbishment documentation and flagging gaps

What we’re looking for

• Currently enrolled in a Bachelor’s or Master’s program (Business, Operations, Engineering, Economics, Automotive, or similar)
• Strong attention to detail and comfort working with data and processes
• Proficiency in Excel (filters, pivot tables, lookups are a plus)
• Strong communication skills in English; able to collaborate with multiple teams
• Organized, proactive, and comfortable managing multiple tasks in a dynamic environment
• Genuine interest in automotive, EVs, mobility, sustainability, or operational excellence

Nice to have

• Familiarity with Salesforce or any CRM/operations tool
• Experience with reporting, dashboards, or basic data analysis (Excel/Power BI)
• Interest or knowledge of used car market dynamics (pricing, depreciation, demand)
• Any exposure to process improvement (Lean, Six Sigma, SOP creation not required)

What you’ll gain

• Hands-on experience in used car operations within a premium EV brand
• Practical exposure to how vehicles are valued, tracked, prepared, and positioned for resale
• Cross-functional collaboration across European teams (and potential global stakeholders)
• A clear, portfolio-ready internship project with measurable impact
• Experience working in a fast-paced environment where processes are built and improved continuously