Legal Intake Specialist (Philippines)

We are looking for an Intake Specialist to handle inbound calls related to Social Security Disability Insurance (SSDI). The ideal candidate should have excellent communication skills, a neutral English accent, and the ability to assist callers professionally and empathetically.

Key Responsibilities:

• Handle inbound SSDI inquiries and conduct initial client intake.

• Gather and accurately document caller information.

• Assess potential client eligibility based on intake guidelines.

• Maintain professionalism and confidentiality when handling sensitive information.

Requirements

Qualifications:

• Excellent English communication skills with a neutral accent.

• Previous experience in intake, customer service, or call handling preferred.

• Familiarity with SSDI is an advantage.

• Spanish proficiency is a plus but not required.

• Must be willing to work from 6:00pm - 2:00am Central Time