Account Manager

Based remotely in Tokyo, the Account Manager (Japan) serves as the primary strategic partner and cultural anchor for Lyra Health’s global enterprise clients, with a dedicated focus on Lyra’s key global customer in Japan operations.

This role acts as the high-touch, local point of contact for the client’s regional leadership, ensuring that Lyra’s mental health solutions are seamlessly integrated within the unique regulatory and cultural landscape of the Japanese workplace. By bridging the gap between global strategy and local execution, you will own the end-to-end client lifecycle—from driving high-impact engagement and strategic account management to securing long-term client retention through data-driven ROI.

As the regional subject matter expert, you will also serve as a vital escalation point for critical incidents, providing culturally nuanced crisis support and ensuring that Lyra's key strategic customer employees in Japan receive world-class care that respects local sensitivities and clinical standards.