Virtual Medical Assistant - Virtual Support Center
Texas Children's Hospital · Remote (United States)
Posted January 21, 1970
AI Summary
Texas Children's Hospital is hiring a remote Virtual Medical Assistant to serve as the first point of contact for patients, families, providers, and staff in virtual and ambulatory clinics. The role involves guiding patients through telemedicine visits, roomin patients virtually, managing check-in and check-out via the electronic appointment system, and troubleshooting patient portal and video platform issues.
Job Description
At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Virtual Medical Assistant with the Virtual Support Center, in The Medical Center you’ll provide patient care and excellent customer service as the first contact for patients, providers, and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable. Virtually rooms patients and families to begin a telemedicine visit. Will expedite outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointment and history. Will provide technical assistance to patient and family members through the patient portal and video platform.
Originally posted on Himalayas
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