New Account Specialist

The Role:

The New Account Specialist is responsible for enhancing the customer experience through highly accurate transaction processing while knowledgeably and courteously answering customer questions regarding banking services. Follows bank policies and procedures and adheres to applicable government regulations. Performs a variety of account maintenance duties including new account opening. Balances each day’s transactions and verifies cash totals.

What You'll Do:

Customer Service:

• Provides excellent customer service by handling customer requests competently and courteously including prompt acknowledgment of every customer.

• Understands the Bank’s product and service offerings and identifies customer financial needs and offers solutions by engaging the customer in an appropriate conversation and establishing rapport.

• Resolves customer questions and/or problems by making observations, listening and asking questions. Refers the customer to a supervisor or appropriate department.

Operations:

• Accepts and processes deposits, night drop deposits, loan payments, cashes checks and processes other transactions according to established procedures.

• Approves customer transactions in accordance with established authority levels/limits.

• Opens new accounts accurately following established procedures and obtains supporting documentation as required.

• Verifies cash received from vault and balances cash drawer daily. Performs various administrative duties such as filing, answering phones, ordering supplies and maintaining work areas in a neat, orderly and professional manner.

• Assists the Banking Center Manager and / or Operations Supervisor in completing Branch Certifications.

• Reviews NSFOD report in the absence of the Banking Center Manager and/ or Operations Supervisor.

• Carries out supervisory duties in accordance with established policies and procedures in the absence of the Banking Center Manager and/or Operations Supervisor.

• Approves other teller’s transactions up to the assigned limit.

• Assists customers in resolving complex issues.

Compliance:

• Maintains current knowledge of branch operations, bank products and services and applicable regulations. Operates in compliance with operational regulations and security policies and procedures.

• Reviews and approves Regulation CC holds for other BSSs in the branch.

• Reviews and approves CTRs and OFAC reports for the branch.

What You'll Need:

• High school diploma or general education degree (GED)

• Required Minimum 1 year cash handling and customer service experience

• Excellent customer service, communication, interpersonal and problem-solving skills.

• Proficient in the use of personal computers and related software.

Other Responsibilities: 

• Support and promote the Bank vision, mission and core values, organizational structure and policies and procedures.  

• Must have excellent analysis, observation and decision-making skills.  

• Individuals should be able to work under high pressure situations and a stressful atmosphere and should remain composed.  

• High degree of accuracy with strong organizational skills; able to manage priorities and workflow  

• Ability to work independently and as a team member  

• Able to communicate with people at all levels and various backgrounds  

• Ability to work varied days/hours as business dictates.

• Must be able to work flexible hours, as scheduled and Monday through Saturday, work at any of the bank's locations, as needed.