Director, Design
Loop Returns · Columbus, OH
$180k - $250k
Remote
Full-time
Exec
Posted April 16, 2026
Job Description
The Design Team creates exceptional experiences for Loop brands and their customers as we evolve from a post-purchase tool into an autonomous operational intelligence system. The team spans Product Design, UX Research, and Brand; shaping how AI-driven decisions get expressed across product surfaces and merchant touchpoints, making complex, autonomous actions legible, trustworthy, and genuinely useful.
The Director of Design will lead Loop's design function through a pivotal transition: from designing interfaces that merchants navigate to designing systems that act on their behalf. You will establish and evolve our design system, visual identity, and AI interaction patterns, ensuring that as Loop's engine gets smarter and more autonomous, merchants and shoppers always understand what's happening and why.
As the design team leader, you effortlessly transition between a big-picture view and attention to detail. You thrive on collaborating with diverse teams and individuals. You can expect to work in an AI-first product environment and a product culture that is merchant-centric, trust-obsessed, and product-led.
At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, United Kingdom, and Australia. For this position, we’re looking for someone to join us in Columbus, OH; or one of our ET/CT Hub locations.
We tried to keep our initial Job Description brief (below), but here's the full version that will tell you more about what is required of the role, and the ideal experience and background to succeed in this opportunity.
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