Staff Reliability and Maintainability Engineer (R5301)

Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 

The Reliability and Maintainability Engineer is a senior individual contributor responsible for driving investigation, root cause analysis, corrective action, and reliability improvement for V-BAT field failures, repeat defects, and complex technical issues requiring deeper engineering analysis.

This role owns the technical investigation path for fielded V-BAT issues by using logs, returned hardware, test data, maintenance records, operational context, configuration data, and fleet trends to determine failure modes, root causes, contributing factors, and corrective actions. The Reliability and Maintainability Engineer partners closely with Fleet Support Engineering, Product Engineering, Quality, Manufacturing, Reliability Data Engineering, Supply Chain, and Operations to ensure field failures are understood, contained, corrected, and prevented from recurring.

This role is accountable for translating field issues into structured technical investigations, verified corrective actions, reliability improvements, maintainability improvements, and clear product health insights that improve fleet readiness, customer support, and long-term system performance.