Manager, Network Operations

Position Overview

 The Manager, Network Operations is responsible for leading network planning, expansion, and operational excellence for Lucid’s retail network across the Middle East. The role ensures optimal market coverage through data‑driven network planning, supports scalable and timely network expansion, and enforces compliance with Lucid’s dealer standards, brand guidelines, and operating models. Working closely with internal stakeholders and external partners, the role delivers high‑performing, compliant, and customer‑centric sales and service operations across the region.

Key Responsibilities

Network Planning & Expansion

Lead planning and execution of Lucid’s Middle East network strategy across both Direct‑to‑Consumer (D2C) and Partner‑led (Importer) models, ensuring all markets meet coverage, capacity, and launch‑readiness milestones.

Conduct regional network studies, market demand analysis, and capacity planning to define optimal retail and service footprints, phasing, and scalability by market and business model.

Oversee partner selection process and network setup activities, including due diligence, financial and operational capability assessment, and contractual compliance for importer‑led markets.

Ensure governance are in place for all new retail and service sites to meet regulatory, brand, and operational requirements prior to activation, including certification and go‑live approvals.

Performance Management, Standards & Reporting

Establish and lead governance frameworks for network rollout, market activation, and ongoing operations across D2C and importer markets, including structured progress tracking and milestone reporting.

Own the definition, implementation, and ongoing oversight of Lucid’s standards, ensuring consistent compliance with brand, commercial, and customer experience expectations.

Define, monitor, and review key operational KPIs across sales, aftersales and customer experience, driving corrective actions where required.

Coordinate with cross‑functional teams to ensure commercial programmes are fully deployed, adopted, and optimized across the network.

Manage consolidated internal and external reporting for existing locations, new market launches, and planned network growth.

Cross‑Functional Coordination & Partner Relationship Management

Act as the primary regional point of coordination between HQ, regional teams, and external partners on network expansion, commercialization, and operational initiatives across D2C and importer models.

Lead go‑to‑market (GTM) planning and execution for new markets and network expansions, ensuring end‑to‑end launch readiness.

Serve as the coordination point during market launch and ramp‑up phases, supporting timely issue resolution and operational stabilization.

Guide and support partners in building compliant, efficient, and customer‑centric sales and service operations aligned with Lucid’s operating model, performance standards, and long‑term network strategy.

Skills

Deep understanding of dealer operations, aftersales, throughput, and customer experience standards within a premium automotive environment.

Demonstrated experience managing multi-market network rollouts, GTM launches, and cross-functional initiatives with tight timelines

Ability to influence and align internal stakeholders and external partners, including importer organizations and dealer groups.

Excellent communication skills with the ability to act as a central coordination point across HQ, regional teams, and partners.

Structured, solution-oriented mindset with the ability to manage escalations and drive operational stability during market launches.

Minimum Qualifications

Bachelor’s degree in business administration, Economics, or a related field

5+ years of experience in automotive network development, network operations, retail operations, or related fields and/ or proven experience working with or within automotive dealership groups, distributors, or importer-led markets is strongly preferred.

Experience managing or supporting multi-market network expansion and go-to-market activities, ideally across both direct and partner-led business models.

Solid understanding of automotive retail and aftersales operations, including customer journey, service capacity, and performance metrics.

Demonstrated experience working in a cross-functional, international environment, preferably within the Middle East or similar growth markets.