Senior Manager, Clinical Care Operations

Role Overview

The Senior Manager, Clinical Care Operations is a key strategic leadership role within the International Care Operations department. Reporting directly to the Director of Care Operations, this role is responsible for the strategic oversight, alignment, and operational maturity of core clinical care delivery functions across our central international clinical teams.

The Senior Manager moves beyond day-to-day tactical execution to lead through strategic map-building, cross-functional integration, and macro-level governance. You will oversee core, central, and adjacent clinical care delivery and case management functions. Your primary objective is ensuring these teams are positioned to drive scalable, high-quality care.

In addition to driving excellence within central care operations, this role carries a global charter: to test, refine, and establish clinical care operations best practices that set the standard for clinical operations worldwide, in partnership with global colleagues. 

Location: South Africa (Remote)

Hours: 8am to 5am, this is a perm / full time position. The role is a permanent five (5) day a week role. 

Flexibility in working hours: Candidates should demonstrate flexibility due to the global nature of the business, they will be required to attend meetings outside of their normal office hours to support APAC and US regions. 

Occasionally early start (APAC region) and late finishes (Global US meetings) - A few times a week.

Travel: The successful individual will be required to travel for work purposes on occasion.