Associate Quality Audit Analyst
PayJoy · Bogotá, Bogotá D.C.
Hybrid
Full-time
Mid
Operations
Posted November 4, 2026
Job Description
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Quality Associate BOT owns the quality review of PayJoy's conversational BOT interactions. This role audits bot-handled conversations end to end, verifies that Ultimate's reported tags and resolution outcomes match what actually happened, documents findings with evidence, and tracks every optimization release to confirm fixes land as intended, contributing to a reliable, trusted BOT QA program.
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