Customer success

About the role

GojiberryAI is building the GTM Brain for small sales teams. We help companies detect high-intent leads on LinkedIn and turn them into qualified meetings automatically.

We're growing fast and looking for a Customer Success Manager to help our customers get the most value from GojiberryAI.

You'll be the main point of contact for our largest accounts, helping them achieve results, solve challenges, expand usage, and become long-term customers.

This is a fully remote role.

What You'll Do

• Manage relationships with our highest-value customers
• Lead onboarding calls and help new customers launch successfully
• Run regular success reviews and strategy calls with customers
• Respond quickly to customer questions and support requests
• Identify opportunities to improve adoption and increase customer results
• Work closely with customers to optimize their outreach strategy
• Coordinate with product and engineering teams to resolve issues and communicate feedback
• Proactively identify expansion opportunities, additional seats, and account upgrades
• Build strong relationships with decision-makers and key stakeholders
• Help reduce churn and increase customer retention

Who You Are

• Excellent communicator and relationship builder
• Comfortable leading customer calls and presenting recommendations
• Highly organized and able to manage multiple accounts simultaneously
• Customer-obsessed and focused on delivering outcomes
• Able to handle difficult conversations and turn problems into opportunities
• Curious about AI, sales, and modern GTM systems
• Fast learner who thrives in a startup environment
• Native English speaker

Why GojiberryAI

• Work directly with the founders during a period of hypergrowth
• Manage customers ranging from startups to large enterprise teams
• Have a direct impact on retention, expansion, and company growth
• Fast feedback loops and significant ownership
• Opportunity to shape the customer success function from an early stage
• Fully remote, work from anywhere

Role Details

• Full-time

• Fully remote

• Customer Success / Account Management

  Experience

  • 1+ year of experience in Customer Success, Account Management, or a similar client-facing role
  • Experience managing strategic customer accounts with multiple stakeholders
  • Demonstrated track record of increasing retention, expansion revenue, and customer satisfaction
  • Comfortable running executive-level conversations and presenting recommendations to leadership teams
  • Experience working with fast-growing B2B SaaS companies
  • Ability to balance customer advocacy with commercial objectives
  • Strong understanding of sales, outbound prospecting, and GTM workflows
  • Experience managing enterprise customers is highly preferred

Hiring Process

1. Visit Gojiberry.ai to understand what we do
2. Send us a short video introducing yourself and explaining why you'd be a great fit
3. First interview with the team
4. Customer scenario and account management exercise
5. Final discussion